🛡️ Owner's Satisfaction Guarantee · London, St. Thomas & Strathroy
Sleep through the night. Or every single penny back.
Try Prospera for 90 days. Stress-free, completely hands-off rental ownership — with zero risk. If we're not delivering, we refund every single penny of our management fees. No conditions. No fine print. No negotiation.
90
Day trial
100%
Fees refunded
0
Conditions
The real cost of self-managing
It's not just the time. It's everything else.
The Sunday evening you spent chasing a late rent payment. The 2AM pipe burst. The three hours you spent on hold with the LTB. The anxiety of not knowing if you filed the right form. The argument that made you question why you ever bought the property in the first place.
None of that is in the spreadsheet. But it's costing you — in sleep, in stress, in the slow erosion of something that was supposed to be passive.
“Passive income should be passive.”
A word for landlords who have it under control
If it's working — we mean that — keep going.
You know your tenant. You have a system. Rent lands on time, repairs get handled, and you sleep fine. Genuinely — that is not nothing.
The question isn't whether you can do it. The question is: why would you trade your Saturday morning, your Sunday evening, your mental bandwidth — for a couple hundred dollars saved per month?
Self-managing works until it doesn't. One bad tenant, one LTB filing, one emergency at the worst possible time — and the math changes fast. That's not a scare tactic. It's just what 10 years in this market looks like.
You are better off self-managing than hiring someone cheap to do it for you. If you're going to hand over control of your investment, make sure the person holding it actually takes responsibility for the outcome.
Individual attention
You are not a line item in a 1,500-door portfolio company.
Most property management companies carry hundreds of doors on their roster. You become a door number, not a relationship. At Prospera, your property has a named manager — one person who knows your address, your tenant, your history. Not whoever picks up the phone.
A named property manager
One point of contact. They know your property, your preferences, and your tenant. You won't repeat yourself.
Direct, personal access
Your manager's direct line. Not a queue. Not a ticket number. A person who knows who you are when you call.
Owner's satisfaction guarantee
If we're not delivering in 90 days, we refund every single penny of our management fees. No conditions. No fine print.
Which landlord are you?
Find your plan in under 30 seconds.
Select the description that fits you best.
The plans
Three plans. One transparent rate.
All plans are month-to-month. No lock-in contracts. Cancel with 30 days written notice.
Minimum Essentials
You stay involved. We handle the money and the legal paperwork — rent collection, N4s, lease prep — so the pieces that can get you in trouble are never left to chance. Your dedicated property manager is still yours. You just keep your hand on the wheel.
The nearby owner who wants compliance handled but stays hands-on.
What’s included
- ✓Dedicated named property manager — yours on every plan
- ✓Tenant portal + Owner dashboard — access on every plan
- ✓Automated rent collection, multiple methods, direct payout to you
- ✓Monthly owner statement + year-end tax summary
- ✓Last month's deposit (LMR) held and tracked
- ✓Standard Ontario lease prepared and executed
- ✓Annual rent increase calculated and filed (N1)
- ✓Reactive maintenance coordination — vetted trades network
- ✓Document vault — all leases, notices, records in one place
Autopilot
The 2AM call is not yours. The late-rent conversation isn't yours. We handle lawn, snow, utilities, and maintenance — and we catch the $150 problem before it's a $4,000 one. You own the asset. We run it.
The landlord who wants complete peace of mind for 3% more than the base plan.
Core features
- ✓Dedicated named property manager — yours on every plan
- ✓Tenant portal + Owner dashboard — access on every plan
- ✓Automated rent collection, direct payout, monthly owner statement
- ✓Last month's deposit held and tracked
- ✓Standard Ontario lease prepared and executed
- ✓Annual rent increase calculated and filed (N1)
- ✓Reactive maintenance coordination — vetted trades network
- ✓Document vault
Autopilot adds
- ✓100% hands-free — tenants call us, never you
- ✓Lawn care + snow removal — coordinated end-to-end (vendor cost is yours, never a surprise)
- ✓Utility transfers at turnover + free utility transition concierge (you never eat an overlap bill)
- ✓Preventive maintenance calendar — furnace, AC, gutters, smoke/CO on schedule
- ✓Bi-annual inspections + photo condition reports (every 6 months)
- ✓AI-assisted triage → priority contractor dispatch (your jobs jump the queue)
- ✓24/7 emergency line — we take the call, not you
- ✓Annual video walkthrough sent to your phone
- ✓Move-in and move-out condition documentation
- ✓Monthly care report — what we checked, caught, and coordinated
- ✓Statements by the 10th every month
- ✓Tenant relationship management and renewal strategy
- ✓Annual rent benchmarking
What happens if your tenant stops paying rent?
Your plan changes to a support rate of $99/month / month while the issue is being resolved. We do not leave you alone.
During this time, we still:
- ✓Serve the N4 — the official notice that rent is late
- ✓Serve the N8 — notice to terminate at the end of the lease
- ✓Prepare the L1 application to file with the LTB
Once the L1 is ready, the next steps are yours. You can file it yourself or hire a legal representative. We hand you everything you need, organized and ready to go.
Once your tenant is paying normally again, your plan goes back to the regular 10% fee.
Hands-Free
Everything in Autopilot, plus full LTB legal coverage, Rent Shield (we cover up to 60 days if a tenant stops paying), portfolio strategy sessions with a dedicated mortgage agent, and end-to-end eviction support including sheriff coordination. Built for the investor who never wants to think about the building.
The multi-property investor who wants legal coverage and never thinks about the building.
What’s included
- ✓Everything in Autopilot
- ✓Full LTB legal coverage — N4/N5/N12 prep, filing, and hearing representation
- ✓End-to-end eviction management if it comes to that
- ✓Rent Shield — if a Prospera-placed tenant stops paying, we cover your rent up to 60 days
- ✓Quarterly portfolio strategy sessions with a dedicated mortgage agent
- ✓Annual performance review — rent optimization, market analysis, capex planning
- ✓Renovation and capital project management overseen end-to-end
- ✓Quarterly interior inspections (vs. bi-annual on Autopilot)
- ✓1-hour emergency response SLA
- ✓Free lease renewals — no charge, ever
- ✓Premium marketing: professional video walkthrough to attract quality tenants
- ✓Fire-safety and licensing liaison
- ✓Insurance claims support
- ✓No maintenance markup — vendor costs passed through at exact cost
- ✓Onboarding fee: waived
- ✓Placement fee: 25% of first month's rent with 12-month replacement warranty
What happens if your tenant stops paying rent?
Your plan changes to a support rate of $149/month / month while the issue is being resolved. We do not leave you alone.
During this time, we still:
- ✓Serve all required notices — N4, N8, and any others needed
- ✓Prepare and file the L1 application with the LTB
- ✓Manage the LTB hearing process start to finish
- ✓Coordinate the eviction and work with the sheriff if it comes to that
- ✓Pursue arrears recovery through Small Claims Court if you choose — subject to a percentage of arrears successfully collected
You do not have to show up, make calls, or deal with the process at all. We handle it. If you choose to pursue what you are owed through Small Claims Court, we can coordinate that too — we only take a cut if we actually recover the money.
Once your tenant is paying normally again, your plan goes back to the regular 15% fee.
Why we price this way
Problems do not happen when things are easy.
They happen when you need help the most. So instead of charging full price while you are already dealing with something hard, we lower our fee and stay by your side.
When things go well
You pay a percentage of rent collected. We only earn more when you earn more. We grow together.
When problems happen
We lower our fee to a flat monthly rate instead of walking away. You are never alone with a hard situation.
When things go back to normal
Your plan returns to the regular rate. No penalty. No catch. Right back to where you were.
Our guarantees
Six commitments in writing.
Most property managers make promises verbally. We put ours in writing — with penalty lines.
21-Day Placement
Miss the window → placement fee waived entirely
24-Hr N4 Enforcement
Miss our window → that month's management fee credited
60-Min Emergency Dispatch
Miss 60 minutes → that month's management fee credited
Replacement Warranty
Tenant leaves early → next placement is free
Rent Shield
Tenant stops paying → we cover up to 60 days rent
90-Day Money-Back
Not satisfied → every penny of our fees refunded
Full comparison
See exactly what each plan includes.
Scroll right on mobile.
Transparency standard
Everything on the table.
Our contractor rates are lower than what you'd pay on your own — even with the coordination fee.
We've built vendor relationships over years. Our trades network gives us priority dispatch and better rates than a one-off call. On Essentials, we add an 18% coordination fee. On Autopilot, 10%. On Hands-Free, nothing. In every case, the total cost to you is typically less than calling the same contractor yourself — because our volume buys you access they wouldn't give you alone.
Placement fees exist — and they drop significantly as you move up.
Essentials: 100% of first month's rent. Autopilot: 50%. Hands-Free: 25%. It covers advertising, professional photography, showings, full screening (credit, income, references, ID), Ontario lease prep, and key handover. Each plan also comes with a replacement warranty — 90 days on Essentials, 6 months on Autopilot, 12 months on Hands-Free.
Two of three plans have a one-time onboarding fee.
Essentials: $149.99. Autopilot: $99.99. Hands-Free: waived. It covers the intake walkthrough, maintenance audit, system setup, and tenant introduction. Charged once, at the start.
You can leave. No penalty.
Month-to-month agreements. 30 days written notice. Your files, keys, and records transferred cleanly to you or your next manager. We'd rather earn your continued trust than lock it in.
What happens next
Your first 14 days with Prospera.
Onboarding is simple. Here's the exact sequence.
Day 1
Discovery call
30 minutes. You tell us about the property, current tenants (if any), and what you're trying to solve. We tell you exactly how we'd handle it. No sales pitch.
Day 2–3
Agreement & onboarding package
Management agreement sent digitally. You sign, return a copy of your lease, and transfer keys. That's it.
Day 4–7
Property walkthrough
We inspect the property and document its current condition. Existing maintenance issues are flagged with recommended actions.
Day 8–14
Tenant introduction
Current tenants receive an introduction letter. They get portal access, the new contact number, and a clear explanation of how maintenance requests work going forward.
Day 15+
You stop thinking about it
Rent deposits on the 1st. Monthly statements by the 10th. You check your bank account — that's the whole job now.
The honest comparison
Self-managing vs. a dedicated manager
for your investment.
This isn't about time. It's about what self-managing actually looks like at 11PM on a Tuesday.
Self-managing
Your dedicated manager at Prospera
Process guarantee
Think of it like car insurance. You don't need it — until you really do.
Everything can be going great with your tenant — and it probably is. But a single missed government deadline turns a manageable situation into a year-long LTB proceeding. Sloppy process is the most expensive thing in Ontario landlording. We don't miss deadlines.
N4 on day 2 — not day 5.
Rent unpaid by the first business day? N4 is served within 24 hours. Every time. Because waiting costs you days in the LTB queue — and the LTB queue costs you months.
Every government form, filed correctly.
N4, N5, N12, N1, L1 — every Ontario RTA notice prepared to spec, served the right way, on the right timeline. One error voids the filing. We've built the process so that never happens.
LTB hearings don't catch us off guard.
On Hands-Free, we prepare and represent. On Autopilot, we prepare and guide. Either way, you're never staring at an LTB date wondering what to bring and what to say.
Compliance calendars run automatically.
Rent increase notices, lease anniversaries, smoke detector certifications, fire safety obligations — they're tracked and actioned before the deadline, not the day after.
The fine print (there isn't much)
Are there onboarding fees?
Yes — $149.99 for Essentials, $99.99 for Autopilot. Hands-Free clients have it waived. It's a one-time charge.
What happens if the unit is vacant?
Management fees apply only when there is a paying tenant. No rent, no fee.
Do you charge to renew a lease?
Not on Hands-Free — renewals are free forever. On Autopilot, lease renewals are coordinated at no extra charge. On Essentials, renewals are available as an add-on.
Are maintenance costs marked up?
Yes, depending on your plan — 18% on Essentials, 10% on Autopilot, none on Hands-Free. But because of our established vendor relationships, your total repair cost is typically still lower than calling the same contractor yourself. Every cost is itemized on your statement.
What's the placement fee?
It varies by plan: 100% of first month's rent on Essentials, 50% on Autopilot, 25% on Hands-Free. Each includes a replacement warranty — 90 days, 6 months, and 12 months respectively.
Is there a minimum contract length?
No. Month-to-month only. Exit with 30 days written notice.
Where do you operate?
London, St. Thomas, Strathroy, and surrounding areas in southwestern Ontario.
Sample statement
See exactly what lands in your inbox every month.
By the 10th of every month, owners receive a statement like this one — rent collected, expenses itemized, net income, and a 6-month trend. Enter your email and we'll show you a real example with dummy data.
Try it yourself
See the portal before you sign anything.
No login. No email required. Explore both sides — what you see as the owner, and what your tenant sees.
The first step is 30 minutes.
You don't have to figure this out alone.
Tell us about your property. We'll tell you exactly what it costs, what we'd do differently than you're doing now, and whether we're the right fit. No pressure. No pitch.
Prospera Properties · London, St. Thomas & Strathroy, Ontario