Privacy Policy

Prospera Properties ("Prospera," "we," "us") provides property management services and a companion app, Rentified, that gives landlords and residents a clear view of their properties, rent, maintenance, and documents. This policy explains what information we collect through prosperaproperties.co and the Rentified app, why we collect it, and what choices you have.

If anything here is unclear, contact us at hello@prosperaproperties.co or (519) 697-1227. You can also reach us through our support page.

Information We Collect

Account & Contact Information

When you create an account, sign in, or contact us, we collect your name, email address, phone number, and (for app sign-in) a 4-digit PIN. We never see or store your PIN as readable text — it is stored the same way a password is, in a form that cannot be reversed.

Property & Lease Information

For landlords, we collect information about your properties and units — addresses, unit details, and rent amounts. For residents, we collect your lease details, including your unit, rent, and lease dates, so both you and your landlord have an accurate record.

Payment Information

Rent payments made through the app are processed by Stripe, a payment processor used by millions of businesses. Prospera does not receive or store your full card or bank account number — Stripe handles that directly and securely. We keep a record of payment amounts, dates, and status so landlords and residents can see an accurate rent history.

Maintenance Information

When a maintenance request is submitted, we collect the description of the issue, its priority, its status, and any photos provided to help explain the problem.

Messages & Communications

If you message us through the app, our website's contact form, or our support page, we keep a record of that conversation so we can respond and follow up.

Device & Usage Information

Like most apps and websites, we automatically collect some basic technical information — such as device type, app version, and general usage patterns — to help us fix bugs and improve the app. If you enable push notifications, we store a notification token so we can send you updates (like a new maintenance update or a rent reminder).

How We Use Your Information

• To run your account and show you the right properties, leases, and records
• To process rent payments and keep an accurate payment history
• To coordinate maintenance requests with contractors on your behalf
• To respond when you contact us for help
• To send you updates you've asked for, like rent reminders or maintenance status changes
• To keep the app and website secure and working properly

We do not use your information to show you ads, and we do not sell your information to anyone.

Who We Share Information With

We share information only with the service providers that help us run Prospera and the app, and only as much as each one needs to do its job:

• Supabase — securely hosts our app database and handles sign-in
• Stripe — processes rent payments
• Notion — our internal system of record for properties, owners, and tenants
• HubSpot — helps us keep track of inquiries from prospective clients
• Resend — delivers transactional emails (like confirmations and receipts)
• Google — address lookup (Google Maps) and website analytics (Google Analytics)
• Vercel — hosts our website

We may also share information if required by law, or to protect the rights, safety, or property of Prospera, our clients, or others.

Data Retention

We keep your information for as long as your account is active, and for a reasonable period after — for example, to maintain accurate financial and lease records as required for property management and tax purposes. If you delete your account, we remove your account data; some records (like completed payment history) may be retained longer where we have a legitimate business or legal reason to do so.

Your Choices

You can review and update your account information from the Profile section of the app at any time. If you want your account deleted, you can do this yourself directly in the app: open Profile → Delete Account. This permanently removes your account and the information tied to it. You can also contact us at hello@prosperaproperties.co to ask what information we have about you, correct it, or request it be deleted.

Children's Privacy

The Rentified app and Prospera's services are intended for adults entering into or managing a real property lease. We do not knowingly collect information from children under 13.

Security

We use industry-standard measures — including encrypted connections and access controls — to protect your information. No system is 100% secure, but we take reasonable steps to keep your data safe and to limit access to only what each of our systems needs.

Changes to This Policy

If we make meaningful changes to this policy, we'll update the effective date at the top of this page. We encourage you to check back occasionally.

Contact Us

Prospera Properties
London, St. Thomas & Strathroy, Ontario
Email: hello@prosperaproperties.co
Phone: (519) 697-1227