Prospera App Support
Need help with the Prospera app?
Prospera is the owner app for Prospera Properties. If you need help with your account, a property, maintenance, documents, or something in the app, contact us and we'll help.
Where to Start
What can we help with?
Account & Login
- Signing in
- Accessing your account
- Account information
- Trouble opening the app
- Problems seeing your properties
Properties & Portfolio
- Property information
- Units
- Lease information
- Portfolio details
- Information that looks incorrect
Maintenance
- Viewing a maintenance request
- Understanding the current status
- Owner approvals
- Contractor updates
- Repair documents and costs
Documents
- Leases
- Receipts
- Invoices
- Repair documents
- Permits and other property records
App Problems
- Pages not loading
- Buttons not working
- Missing information
- Upload problems
- Unexpected errors
Can't sign in?
If you cannot sign in to your Prospera account, contact us using the form below. Tell us the email address connected to your Prospera account.
For your security, never send us your password.
Talk to a Real Person
Contact Prospera
The Prospera app is backed by the same local team that manages your property. If something isn't working or you have a question, contact us.
Service Areas
London, Ontario
St. Thomas, Ontario
Strathroy, Ontario
Quick Answers
A few common questions.
Who can use the Prospera app?+
The app is for property owners whose properties are managed by Prospera Properties.
I cannot see one of my properties. What should I do?+
Contact Prospera and tell us which property is missing.
How do I report a maintenance problem?+
Use the normal maintenance process Prospera already gave you, including the 24/7 emergency line for anything urgent. If you're an owner asking about an existing repair, you can also reach us through this page.
Why does the app say “Action Required”?+
This means Prospera needs something from you before we can move forward. This may be an approval, a document, a signature, or a decision.
Where can I find invoices and receipts?+
Documents connected to your properties and maintenance work can be found in the Documents area of the app when available.
How do I report a problem with the app?+
Send us a message explaining what you were trying to do and what happened. Include a screenshot if you can.
Is Prospera only an app?+
No. Prospera is a local property management company. The app is part of the service we already provide to property owners.
About the Prospera App
Prospera is the landlord app for Prospera Properties, a local property management company serving London, Ontario and nearby communities.
The app helps Prospera clients see their properties, maintenance, documents, and anything that needs their attention. It doesn't replace the property management service — it gives owners a clearer view of the work Prospera is already doing for their portfolio.
Learn more about Prospera Properties →